Returns & Exchanges

At Carol's Daughter, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all products purchased directly from our website. If a product isn't the right fit for your hair or skin, we are happy to facilitate a return or exchange to ensure you find your perfect match.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Your Label

Once your return is authorized, download and print the prepaid UPS shipping label provided via email to ensure your package is tracked and insured.

3

Package Your Items

Securely pack the products in their original packaging, if possible, and include the return authorization slip inside the box before sealing.

4

Receive Your Refund

Drop off your package at any authorized UPS location; once we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing